Terms and Conditions

Website content

  • Please note that the colours shown on the website may not exactly reproduce the colours of our products.
  • Information on this website is subject to change without notice.
  • The inclusion of any hyperlinks to third party websites does not imply endorsement or approval of such third parties, their websites or their businesses or other activities.
  • ©2015 Popcorn Blue. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Popcorn Blue.

Governing law

This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.

Delivery charges

The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

Pricing

  • Prices online may vary from prices in store.
  • Prices online are excluding of delivery charges. Prices are subject to change without notice.

Checking out

  • Enter your billing contact details.
  • If your billing details are different than your delivery details, please tick the relevant box on the checkout page and enter your billing details. Please note that we use Australia Post Parcel service to deliver your goods and can deliver to street addresses or PO Boxes.

Payments

  • We accept payments by credit card from Visa and MasterCard via the Paypal online portal. You do not require a Paypal account to complete your purchase.
  • Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

Security

Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order. information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Submitting your order

  • Confirm all the items in your cart are correct.
  • Confirm your billing and delivery details are correct.
  • After you have reviewed and made any edits to items in your cart, billing and delivery details, click “Proceed to Paypal” to submit your order.
  • Once your order has been submitted it cannot be varied or cancelled.

Order confirmation

An order confirmation will appear on the screen that you have successfully placed your order.

Processing your order

All items in your order that are in stock will be processed and dispatched from our stuido within 1 to 5 working days. If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.

Delivery of your order

Within Australia metropolitan regions:

  • Please allow 5 to 10 working days for delivery within Australia metropolitan regions.
  • Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track/
  • Please note that you will have to sign for your order.
  • If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Regional areas within Australia:

  • Please allow 7 to 21 working days for orders delivered to regional locations within Australia. If you are in a regional location outside of Australia, the transit time for your parcel may be increased significantly.
  • Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track/
  • Please note that you will have to sign for your order.
  • If you are not available to sign for your order, the postal carrier will leave a note with instructions for pick up from a designated post office.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Receiving your order

When you receive your order, please make sure all the right contents are in your parcel.

Problems with your order

We want you have the best online shopping experience, so if you have any problems with your order, please email popcorn blue via our contact page on the website here >> and we will respond asap.

When you contact us, please provide the following information so we can assist you as quickly as possible

  • Your name
  • Date your order was placed, if applicable
  • Your Sales Order Reference Number, if available
  • Your tracking number, if available
  • Brief description of the problem you are experiencing

If you email us, we will investigate your enquiry and get back to you as soon as possible.

Returns and Refunds

Unfortunately we do not offer refunds if you change your mind.

Our products are packaged with great care, however if there is a problem with your order upon delivery please email popcorn blue via our contact page on the website here >> and we will respond asap.