Delivery FAQs

All items in your order that are in stock will be processed and dispatched from our studio within 1 to 5 working days. If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.

Delivery of your order

Within Australia metropolitan regions:

  • Please allow 5 to 10 working days for delivery within Australia metropolitan regions.
  • Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track/
  • Please note that you will have to sign for your order.
  • If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Regional areas within Australia:

  • Please allow 7 to 21 working days for orders delivered to regional locations within Australia. If you are in a regional location outside of Australia, the transit time for your parcel may be increased significantly.
  • Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track/
  • Please note that you will have to sign for your order.
  • If you are not available to sign for your order, the postal carrier will leave a note with instructions for pick up from a designated post office.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Receiving your order

When you receive your order, please make sure all the right contents are in your parcel.

Problems with your order

We want you have the best online shopping experience, so if you have any problems with your order, please email popcorn blue via our contact page on the website here >>

When you contact us, please provide the following information so we can assist you as quickly as possible

  • Your name
  • Date your order was placed, if applicable
  • Your Sales Order Reference Number, if available
  • Your tracking number, if available
  • Brief description of the problem you are experiencing

If you email us, we will investigate your enquiry and get back to you as soon as possible.